Résumé

Experience

Google

Manager, Product Support Operations & Strategy

Integrated user insights into the product lifecycle and built the omni-channel infrastructure required to sustain global product launches and high-velocity user growth.

  • Global Infrastructure and Scalability: Scaled the consumer support ecosystem for Google’s Learning Management System (LMS) to 200M Daily Active Users; deployed the infrastructure to enable 40 cross-product launches and leveraged diagnostic data systems to identify a single feature driving 50% of user issues, directly informing product refinement. 

  • Content Design Strategy: Architected a data-driven framework for 40 global help centers to govern multi-media deployment; established logic and heuristics for Content Managers to select optimal media formats (video vs. text) based on user intent, complexity, and production efficiency.

  • Strategic Insights Infrastructure: Conceptualized and piloted a feedback aggregation system to bridge disparate data streams into a cohesive narrative; socialized a prototype that demonstrated a data-driven model for roadmap prioritization, securing executive endorsement for the methodology.

  • Regulatory Risk Mitigation: Aligned cross-functional workstreams to comply with EU regulations (including Digital Services Act and Digital Markets Act/Federal Cartel Office), managing process governance to mitigate multi-million dollar regulatory risks.

  • Org Design & Change Management: Facilitated structural shifts for a 450+ manager community, launching live executive mentorship sessions and spearheading the dissemination of global operational standards during enterprise-wide transitions.

Chevron

Logistics Account Manager

Managed multi-million dollar third-party logistics partnership.

  • Supply Chain Optimization:  Directed an $82M Opex partnership with a third-party logistics (3PL) firm; delivered a 35% increase in network volume and 9% gain in facility reliability through rigorous performance tracking and contract oversight.

  • Systems Transition: Led the cross-functional migration to SAP Transportation Management System, reducing friction through hands-on change management and use-case training.

Operations Manager (Warehousing and Inventory)

Directed 24/7 operations for a manufacturing and warehouse facility; implemented incident command structure and rigorous safety protocol to attain 95%+ operational reliability.

  • Crisis Leadership: Implemented an incident command structure following a major refinery fire, achieving 95% operational reliability within a $2.7M operating budget.

  • Strategic Talent Management:  Designed and implemented Standard Operating Procedures (SOP) from scratch while simultaneously reorganizing staff responsibilities to align with team strengths, resulting in improved shift efficiency and functional excellence.

MBA Leadership Development Program

Rotated across multiple business units over the course of two years, providing consulting and advisory services. 

  • Global KPI Governance: Developed standardized profitability and efficiency KPIs adopted as the global Management Operating System (MOS) for the organization.

  • Commercial Acumen:  Sustained business critical relationships with external oil and gas trading partners to enable just-in-time negotiations imperative to distributing approximately $200M/month of network supply.

El Paso Corporation | TransCanada

Project Manager

Managed multi-million dollar physical infrastructure upgrades of high-stakes utility assets.

  • Capital Projects: Managed the full lifecycle of $6.4M physical infrastructure upgrades; authored comprehensive Scopes of Work (SOW) from the ground up, defining technical specifications, contractor deliverables, and rigorous safety milestones for natural gas pipeline upgrades across the Southern and Midwestern United States.

  • Vendor & Fabrication Oversight: Directed competitive bidding processes and organized fabrication and construction crews, ensuring all builds met engineering standards and were delivered on schedule and within budget.

Education

  • Master of Arts in Transdisciplinary New Media

  • Master of Business Administration

    Bachelor of Science in Civil Engineering